Metro Dumaguete Water (MDW) is the joint venture company of Dumaguete City Water District (DCWD) and Metro Pacific Water (MPW) that provide improved water distribution services to Dumaguete and nearby communities.
The Joint Venture Agreement between DCWD and MPW was signed on September 2019. MDW commenced operations on February 1, 2021.
About Metro Pacific Water
Committed to providing water and sanitation coverage for communities who need it the most, Metro Pacific Water (MPW) is the lead investor for all water and wastewater infrastructure projects of Metro Pacific Investments Corp. (MPIC) outside Metro Manila and across Asia.
MPW is a wholly owned subsidiary of MPIC (PSE: MPI)—the leading infrastructure holding company in the Philippines. MPW was incorporated in the Philippines and registered with the Securities and Exchange Commission (SEC) on August 19, 2011.
VISION
To improve the quality of life in Metro Dumaguete by providing reliable and safe water, through continuous water service improvement programs directed at providing customer-centric initiatives by 2031.
MISSION
Driven by a committed workforce, we ensure to deliver continuous and efficient water and wastewater services by applying quality industry methods.
VALUES
Resiliency
Innovation
Growth
Harmony
Trustworthiness
QUALITY POLICY
We, at Metro Pacific Dumaguete Water Services, Inc. (“MDW”), are customer-focused and committed to providing our customers with safe, reliable, and continuous water supply and quality service.
We shall achieve this commitment by:
- Establishing a quality management system that conforms to ISO 9001:2015 Standard;
- Establishing, achieving, reviewing, and monitoring quality objectives and targets;
- Committing to enhance customer satisfaction;
- Creating an environment of continual improvement;
- Efficient management of operations, complying with customers’ requirements and applicable statutory and regulatory requirements;
- Capacitating employees through training and development programs.
We, the Management, shall ensure that this Quality Policy is communicated, understood, and applied within the organization. It shall likewise be made available and maintained as documented information to relevant interested parties, as appropriate.
Metro Dumaguete Water received a Seal and Certificate of Registration from the National Privacy Commission (NPC) on August 1, 2024. The Data Privacy Seal affirms MDW’s commitment to adhere to the standards set by the Data Privacy Act, which includes implementing measures to protect personal data, ensuring data subjects’ rights, and handling data breaches properly.
