For residential accounts:

• an individual at least 18 years old

For commercial accounts:

• the applicant must have a secretary’s certificate indicating him/her as the company’s representative;

For both residential and commercial accounts:

• an owner of the property where the service connection will be installed OR an occupant of a property who must get the consent of the property owner before applying for a service connection with MDW (both the owner’s name and occupant’s name will appear as account names)
• a customer of good standing (without any unsettled accounts from a previous service connection or occupying a property with an unsettled water bill)

• Fill out an Application Form* and sign the Water Service Contract
• Provide a photocopy of a valid identification card (“ID”) and Tax Identification Number of the applicant
• Provide photocopies showing proof of ownership or occupancy
• Pay the required processing and installation fees

*NOTE: The filled-out Application Form is only valid for a period of six (6) months.

The applicant must attend a brief 5-minute Customer Orientation Seminar to be conducted right after the submission of all requirements.

MDW will not approve the application or install the water service connection if the applicant has an unpaid bill from a previous connection registered under applicant’s name.

Neither will MDW approve the application or install the water service connection if the property where the applicant intends to install the water service connection has an unpaid bill from the previous property owner.

The change-name applicant must accomplish the following general requirements:

• Fill out an Application Form and sign the Water Service Contract
• Fill out a Change Name Form and provide a Tax Identification Number of the applicant
• Provide photocopies showing proof of ownership or occupancy (please see the section above on the required documents)
• Provide a copy of the MDW water bill
• Present the official receipt of full payment of outstanding account, including current bill
• Pay the change name fee (P56)
• Certificate of Attendance in Customer Orientation Seminar (The applicant must attend a brief 5-minute Customer Orientation Seminar to be conducted right after the submission of all requirements.)

In addition to the above general requirements, the change-name applicant must submit the following depending on the reason for the change in name.

1. If the registered account holder transfers the service connection to a willing party

• Photocopy of one (1) valid ID of registered account holder
• Photocopy of one (1) valid ID of willing party

2. If the registered account holder is deceased

• Photocopy of one (1) valid ID of change-name applicant
• Photocopy of one (1) valid ID of each of the heirs (if applicant is not the sole heir)
• Photocopy of Proof of Heirship (Birth Certificate, Death Certificate, and if applicable, Marriage Certificate) to the registered owner of the lot and/or building

• Photocopy of Notarized Affidavit of Heirship / Self-Adjudication (if sole heir), or Photocopy of Notarized Affidavit of Consent / Waiver (if multiple heirs)

3. If the registered owner is not known to the change-name applicant

• Photocopy of one (1) valid ID of change-name applicant
• Formal request addressed to the Chief Operating Officer of MDW
• Notarized Affidavit of Undertaking with Waiver of Rights in favor of MDW

Note:  All of the photocopies of the IDs must bear three (3) specimen signatures.

If you are:

1. Registered Owner of Lot & Building House

• Photocopy of Lot Title
• In case the Lot Title is unavailable (any of the following):
  • Tax Declaration of Real Property and Building Permit (specifically describing therein the location of the lot); if no Building Permit (a Barangay Certificate attesting that the Applicant is the owner of the house and/or lot)
  • Photocopy of Notarized Deed of Absolute Sale
  • Photocopy of Notarized Contract to Sell
  • Photocopy of Notarized Deed of Donation
  • Photocopy of Extra-Judicial Settlement of Estate
  • Any other document showing ownership over the property

2. Heir in a Privately Owned Lot

• Any of the documents in accordance with (1) above
• Photocopy of Proof of Heirship (Birth Certificate, Death Certificate, and if applicable, Marriage Certificate) to the registered owner of the lot and/or building
• Photocopy of Notarized Affidavit of Heirship / Self-Adjudication (if sole heir), or Photocopy of Notarized Affidavit of Consent / Waiver (if multiple heirs)

3. Renter/Lessee

• Photocopy of Lot Title
• Photocopy of current and notarized Lease Contract
• Notarized Authorization or Consent from the Lot Owner or Lessor or Special Power of Attorney

4. Informal Settler in the Government Property

• Original copy of the Barangay Certification signed by the Barangay Captain with Seal (attesting that the lot is government-owned public land and applicant is the owner of the house)
• Notarized Affidavit of Undertaking with Waiver (allowing MDW to summarily disconnect the water connection in case the government reclaims the property)

5. For Corporate / Business Establishments

• Secretary’s Certificate for the authorized representative
• Photocopy of Lot Title (if owned)
• Photocopy of current and notarized Lease Contract and Notarized Authorization or Consent from the Lot Owner or Lessor or Special Power of Attorney (if rented)

NOTE: In the absence of any of the above-mentioned documents, the applicant must execute a notarized Affidavit of Undertaking with Waiver of Rights in favor of MDW.

Your account with DCWD will be transferred to MDW, provided, you have signed a new Service Contract with MDW for the transfer of your water service connection. As soon as the Service Contract is signed, the transfer of your account is complete.

It will take approximately one (1) week for new applications. There will be an inspection prior to installation.

Inspection will take two (2) to three (3) working days and installation will follow three (3) to four (4) working days after inspection.

There is a VAT-inclusive processing fee and installation fee. The processing fee is non-refundable. The installation fee varies depending on the size of the pipe.

Processing Fee: P 56

Installation Fees:

½“ diameter pipe – P 3214.40

¾” diameter pipe – P 4172.00

1” diameter pipe – P 5247.20

Pursuant to Sec. 4(c) of the Expanded Senior Citizens’ Act of 2010, Senior Citizen customers are entitled to a 5% discount on the basic charge.

Applicant must fill-up an Application Form for Senior Citizen Discount Privilege accompanied with the following documents:

1. Office of the Senior Citizen Affairs (OSCA) I.D.
2. MDW water bill or Official Receipt
3. Barangay Certificate of Residency
4. If applying thorough a representative:
   1. Signed or thumb marked Authorization Letter or Special Power of Attorney
   2. Valid ID (for representative)

The following are the terms and conditions:

1. A 5% discount will be granted on the current billing of the registered senior citizen
2. The registered senior citizen must be a resident of the household
3. Monthly consumption should not exceed 30 cubic meters
4. The privilege is granted per residential household regardless of the number of senior citizens living therein
5. Water service registration should be in the name of the registered senior citizen for a period of one (1) year
6. Annual renewal of application is required

MDW will disconnect the following service connections after due notice to registered customers. Delinquent customers will receive a notice of disconnection, which must be paid within 5 (five) days of receipt.

• Voluntary application for service connection closure
• Non-payment for at least two (2) consecutive billing periods after the lapse of the due date
• Failure to settle the compromise amount for customers apprehended for illegal connections

Submit the following documents for temporary closure of account:

• Filled out Disconnection Form with the registered customer’s reason for temporarily closing his/her account.
• Photocopy of valid ID with three (3) specimen signatures
• Receipt of full payment of outstanding account, including current bill
• Pay the Voluntary Closure Fee (P168)

MDW will reconnect service connections that are temporarily disconnected upon application for voluntary reconnection or when all water fees and penalties are paid.

Submit the following documents for water service reconnection:

• Filled out Reconnection Form
• Old water bill or old official receipt
• Photocopy of valid ID with three (3) specimen signatures
• Receipt of full payment of outstanding account, including current bill
• Pay the Reconnection Fee (P336). Note: Less P168 if Voluntary Closure Fee was paid upon disconnection.

Customers whose service connection has been disconnected for less than six (6) months will be reconnected on the day payment is received if all water fees and penalties are paid by 4:00pm.  If settled after 4:00pm, the customer will be reconnected on the following working day.

Customers whose service connection has been disconnected for more than six (6) months will be reconnected after a thorough inspection and re-installation, within five (5) working days from applying for reconnection and the payment of all water fees and penalties.

Yes. Only consumers whose residences/buildings were found, after verification, to have been abandoned or demolished are exempted from paying the fees if they apply for a reconnection within one month from the disconnection of their service connections.

The applicant is expected to investigate first if the previous owner/tenant/user has outstanding balances to avoid any inconvenience. Otherwise, they will carry the burden of paying for water they did not use.

For outstanding balances, MDW will conduct a series of “tracers” to check who should pay the fees. There’s a long process for writing off outstanding balances and we advise customers to check first if they are moving to a new place with unpaid utility bills.

This shows that you have a leak. You need to have this fixed by your own private plumber as soon as possible to avoid paying a high water bill.

• Leaks from the water meter going inside the property must be repaired by the customer.

Leaks from the water meter towards the mainline as well as all street pipelines will be repaired by MDW. Immediately report any leak found before the water meter to our office or to the customer service hotlines 522-1266 or 522-1263.

Your water meter may be defective.  You can request for water meter test at the office.

Only when the existing water meter is defective.

You will have to report the stolen meter to the MDW Office through our customer service hotlines 522-1266 or 522-1263. In the case of stolen meters, you must also report the incident to the nearest police station for blotter reporting to obtain a free replacement meter.

• There is a leak in your water line or plumbing fixtures.
• Frequent flushing of toilet fixtures
• During occasions in the family, such as fiestas, wake of dead household member, birthdays, etc.

• No reading due to buried water meter
• Blurred water meter
• Water meter cannot be located
• Stuck-up / Defective Meter

This happens when payment has been made after posting of new bill.

This is usually credited to your next bill.

MDW sets a reading date, due date and disconnection date every month for every zone (group of consumers in an area). Consumers are advised to refer to their due dates indicated in the bill.

MDW customers are billed every month. The amount indicated in the bill is based on the tariff approved by the Local Water Utilities Administration after a public hearing.

MDW sets a fixed due date for every customer and this is indicated in the bill. A ten percent (10%) penalty/surcharge shall be added to your current billing in case the account is not paid on the due date indicated in the bill.

No. Failure or refusal to receive the bill is not a valid ground for non-payment and non-disconnection of a service connection.